Order management
One order list, however your customers message you
Facebook comments, Viber messages, Telegram chats, TikTok DMs, phone calls — every order lands in the same list, tagged by channel, so nothing gets lost between apps.
The problem with running orders through chat apps
Orders scattered across five chat apps
A Facebook comment here, a Viber message there, a Telegram order from a repeat customer — by the end of the day nobody remembers which ones were already packed.
"Did I already reply to this customer?"
Scrolling back through hours of chat history to find one customer's order history wastes time you don't have during a sale.
No single view of what needs to ship today
Without one shared list, it's easy to miss an order that came in on a channel you check less often.
How it works
Take the order wherever the customer messages you
Facebook, TikTok, Telegram, Viber, phone call, or walk-in — record it in inpayar right after the chat, tagged with which channel it came from.
See every channel's orders in one list
Filter by channel, payment status, or delivery status when you need to, or just see everything together when you don't.
Track it from confirmed to delivered
Mark an order packed, shipped, and delivered as it actually moves — the status is visible to your whole team, not just in your head.
Print a voucher or check the customer's full history
Every past order for a repeat customer is one tap away, whichever channel they originally messaged you on.
“I used to keep a notebook for Facebook orders and a separate one for Viber. Now it's one list, and my staff can see it too.”
Common questions
Can I tag which channel an order came from — Facebook, Viber, or Telegram?
Yes. Every order records its channel (Facebook, TikTok, Telegram, Viber, phone, or walk-in), so you can see your order list broken down by channel or all together.
Does it replace my Facebook Page or Viber account?
No — you keep chatting with customers exactly where you already do. inpayar is where you record and track the order once you've agreed on it, not a replacement for the chat apps themselves.
Can my staff see the same order list I do?
Yes. Add team members with a role (owner, admin, or staff) and everyone sees the same live order list, instead of you being the only person who knows what's been packed.
Bring your Facebook, Viber, and Telegram orders into one place
Tell us a bit about your shop and we'll set up a walkthrough.